Grand Reef Review

The name of the casino is sure to catch the attention of Australians and Kiwis. The webpage has a very aquatic tone to match with the word “reef” obviously trying to portray the Great Barrier Reef in its theme but I am wondering why they missed out on the “grand”. The design of the website doesn’t quite hold the weight of its name. For an initial view, the contents on the website seem to be placed well with tabs on the top and a good display of its games in the middle. Towards the bottom of the homepage however, you can find a lot of wordings, which to be frank, hardly anyone will read. Instead of a whole lot of those wordings, they could’ve chosen alternate representation such as graphics and icons so that users can apprehend the information at a single glance.


The name of the casino is sure to catch the attention of Australians and Kiwis. The webpage has a very aquatic tone to match with the word “reef” obviously trying to portray the Great Barrier Reef in its theme but I am wondering why they missed out on the “grand”. The design of the website doesn’t quite hold the weight of its name. For an initial view, the contents on the website seem to be placed well with tabs on the top and a good display of its games in the middle. Towards the bottom of the homepage however, you can find a lot of wordings, which to be frank, hardly anyone will read. Instead of a whole lot of those wordings, they could’ve chosen alternate representation such as graphics and icons so that users can apprehend the information at a single glance.

Grand reef casino, founded in 2010 is operated by Rand Logic Gaming N.V. and is licensed under the jurisdiction of Curacao. It welcomes players from all over the world but applies restrictions to U.S. and South African players.

Software and gaming

Since Grand Reef casino uses Playtech, it’s pretty clear that the casino provides one of the largest varieties of casino games. Grand Reef has duly delivered on the quality and quantity of games it offers.

Games offered at Grand Reef Casino:

– Classic Pokies – 17 classic slots with famous ones like Sultan’s fortune and Bermuda triangle

– Video pokies – One of the biggest range to choose from with 72 video slots

– Roulettes – American, European, French Roulette, Premium roulette pro and many more

– Progressive jackpots – 42 types of progressive jackpots including beach life and fantastic 4 jackpot

– Baccarats

– Craps

Apart from these games, the casino features a wide range of popular arcade games like Around the World, Knockout, Dice Twister, Keno and Derby Day, and also features its own unique game Grand reef reels. In total, Grand Reef offers more than 150 different types of games to enjoy. Players can access to all the instructions of each game on the website, which is very well laid out and adequately detailed.

Downloading the software is made easy as the website provides a download tab right at the top. After downloading and opening the software, you start within the home page of the client which shows a picture of players gambling with underwater features in the background. The design of the software does not look that striking but, to be fair, they have given it a very aquatic look which does add up to the name and brand of the casino.

Promotions, bonuses and loyalty programs

Grand Reef casino has done a very good job in effectively showing their promotions and bonuses by giving clear details on how their promotions work; something that is hard to find in many other online casinos today.

Current Bonuses offered:

– 1st deposit, match bonus 100% up to $250.

– 2nd deposit, percentage bonus 30% up to $75.

– 3rd deposit bonus 60% up to $150

– 4th deposit bonus 90% up to $225

– Addition bonus of $50 dollars free after the 4th deposit.

– Play different games with specified wager at a specific time to win bonuses.

– Play any game on Tuesday and win a random bonus up to $200

– Deposit and wager $500 and have a chance to win the all-expense paid cruise trip.

– Invite a friend to join Grand Reef and receive $50 each time a friend registers.

– Deposit $25 at the happy hour specified by the casino and qualify for a surprise bonus.

– Deposit $25 on a Monday

– After meeting the minimum requirement eligible to receive the bonus, you will receive a bonus or a giveaway specified by the casino.

Although these promotions seem very appealing to any player, one thing to be careful is upon receiving these bonuses the player must wager at least 30 times before withdrawing their winnings.

The casino offers 2 types of loyalty programs. The first is the VIP club. You are considered a VIP after you have spent enough time and money with the casino. As a VIP player you get various facilities like free money transfers, personalized attention and multiple bonuses.

The second type of program is earning comp points. You earn comp points every time you make a wager and these points are later converted into cash. How much? Again depending on how loyal the casino thinks you are.

Banking

Grand Reef accepts a wide range of popular online payment and withdeawal methods that include:

– Debit/Credit cards

– POLi

– Neteller

– Skrill

– Ukash

– Click2Pay

– Click2Buy

– ECO card

– Use my fund

– Entropay

By accepting such variety of popular payment methods Grand Reef has facilitated people from all over the world, especially Australia and New Zealand. Skrill is a payment partner for Grand Reef and it offers special bonuses for using this payment system. The casino accepts payments in:

– Australian dollars

– Canadian dollars

– Euros

– New Zealand dollars

– British Pounds

– US Dollar

The Banking tab on the top of the webpage has specified all the necessary details regarding deposits. What the website has not specified clearly is its withdrawal policy. Players are more likely to be concerned about their withdrawal than their deposits. I have no compunction in stating that the website does not have a separate section regarding its withdrawal procedure and policy as it does for other contents and strongly requires one. Players are not likely to want to trawl through the website to find out clearer details on withdrawals.

Withdrawal limits are set to $25,000 a month and the transaction time has not been quotes.

Customer service and security

Grand reef casino has lived up to the expectations of a good customer service and has a standard response time. It provides a few different channels to communicate with the casino when you have any queries or technical difficulties.

– Live chats: Available 24/7

– Phone

International: +44 203 139 9035

Australia: 1 800 824 591

Canada: 1 855 582 4591

New Zealand: 0800 446 155

United Kingdom: 0808 238 7535

– FAX NUMBERS:

International : +44 207 806 8162
Australia : +61 28 569 1829
New Zealand : +64 99 261 867
United Kingdom : +44 207 806 8162

– Email

support@grandreefcasino.com – Customer support services

cashier@grandreefcasino.com – Deposit, withdrawal and banking questions

marketing@grandreefcasino.com – Promotion and marketing queries

webmaster@grandreefcasino.com – Website and partner queries

manager@grandreefcasino.com – Overall operation of the casino

pitboss@grandreefcasino.com – Questions about games and comp points

techsupport@grandreefcasino.com – Software or technical queries

vip@grandreefcasino.com – VIP questions, comments or suggestions

security@grandreefcasino.com – Queries relating to security of the site, games and/or software

info@grandreefcasino.com – General queries and information

By providing different email addresses to handle different issues, the casino has made customer service more easy and efficient.

Grand Reef casino seems to have a strict security standard and all the information is stored through an updated Firewall Technology.

Verdict

Overall impressions about Grand reef casino are mixed, whilst it has some great features, there seems to be some important aspects that are missing, that shouldn’t be.

Considering it to be powered by Playtech, the immense games offered shows how the casino is delivering variety.

However, in issues such as banking, Grand reef seems to be lacking in clearly stating out all its policy and procedures. Although I feel there are things that could be improved, I’d definitely suggest players try their luck, at Grandreefcasino.com.

Josh Brown

Basics

Site Name: Grand Reef
Network: Playtech
Platform: Download
Bonus: $750
Bonus Code: N/A
US Players Accepted: Yes
Jurisdiction Government of Curacao
Operator Rand Logic Gaming NV
Audited payouts Yes
Currencies AUD, CAD, EUR, GBP, USD, INR, SEK
Languages English

Payment Details

Deposit and withdrawals
Visa, MasterCard, Wire Transfer, Neteller, Skrill, Click 2 Pay, Click and buy, EcoCard, Usemyfunds, Entropay
Deposit Only
Poli

Contact Information

Phone number
Australia: 1 800 824 591
New Zealand: 0800 446 155
Canada: 1 855 582 4591
United Kingdom: 0808 238 7535
International: +44 203 139 9035
Email
support@grandreefcasino.com
cashier@grandreefcasino.com

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